Privacy Policy

Last updated: December 2024

FeatureBot is owned and operated by Tiny Bot Labs Limited. The service is accessible at https://featurebot.com.

When we say "Company", "we", "our", "the service" or "us" in this document, we are referring to FeatureBot.

1. Introduction

FeatureBot ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

We collect information in the following ways:

  • Account Information: Email address, name, and authentication data when you create an account
  • Feedback Data: The feedback content you collect from your users through our widget
  • Usage Data: Information about how you interact with our Service
  • Device Information: Browser type, IP address, and device identifiers
  • Payment Information: Billing details processed securely through Stripe

3. How We Use Your Information

We use the collected information to:

  • Provide and maintain our Service
  • Process your transactions and manage your subscription
  • Send you important updates and notifications
  • Improve and personalize your experience
  • Analyze usage patterns to enhance our Service
  • Detect and prevent fraud or abuse

4. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your data. Your data is stored on secure servers and encrypted in transit. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. AI and Zero Data Retention (ZDR)

FeatureBot uses AI to help process and analyze feedback. We are committed to privacy-first AI implementation and use OpenRouter with Zero Data Retention (ZDR) enabled for all AI processing.

This means:

  • No training on your data: Your feedback content and prompts are never used to train AI models
  • No data retention: OpenRouter does not store your data after processing
  • Immediate deletion: All data sent to AI services is deleted immediately after generating responses

We maintain full control over your data and never share it for model training purposes. Learn more about ZDR at OpenRouter's ZDR documentation.

6. Data Sharing

We may share your information with:

  • Service Providers: Third parties that help us operate our Service (e.g., hosting, payment processing)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing of your data
  • Request data portability
  • Withdraw consent at any time

8. Cookies and Tracking

We use essential cookies to maintain your session and preferences.

For analytics, we use Simple Analytics, a privacy-first analytics service that:

  • Does not use cookies or any form of local storage
  • Does not track individuals or collect personal data
  • Respects Do Not Track (DNT) browser settings
  • Is GDPR, CCPA, and PECR compliant by design

9. Data Retention

We retain your data for as long as your account is active or as needed to provide you services. When you delete your account, we will delete or anonymize your data within 30 days, unless retention is required by law.

10. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

11. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at [email protected].